Bali Mandira Privacy & Policy

Adopted by all of the distinct legal entities that manage and operate Bali Mandira

Our privacy policy

Bali Mandira takes the issue of safeguarding your privacy seriously. Our privacy policy (“Privacy Policy”) describes what information we collect from hotel guests, daily visitors as well as visitors to the Bali Mandira website and the way in which Bali Mandira uses this information to better serve the needs of our Guests. This Privacy Policy has been adopted by all of the distinct legal entities that manage and operate Bali Mandira .

Why is Personal Information Collected?

To Provide Superior Customer Service to our Guests
Your Personal Information is collected to assist us in making your reservation and providing the services you request, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us.

Our goal is to provide you with superior customer service, whether you stay with us once or many times. By keeping certain stay related Personal Information on file, such as information regarding guest history and itemized spending, Guests have the ability to confirm prior transactions and reconcile statements or invoices.

To Keep Our Guests Informed
We may use the Personal Information you provide and that we collect from our business partners to send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you.

If you do not wish to receive information from Bali Mandira , you may indicate your wishes on your registration card when you stay with us or you may advise one of our properties or send an e-mail to: reservation@balimandira.com.

How is Personal Information Collected?

When Making a Reservation:

On Our Web Site
You can search for rates and availability at our hotel without providing any Personal Information.Visitors to www.balimandira.com who elect to make reservations online will be required to complete a reservation profile the first time they make a reservation.

When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number.

Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.Due to the personal nature of the information you provide when making a reservation through our website or mobile, Bali Mandira employs encryption technology to keep your data secure. We also retain a copy of the reservation profile on our web site, excluding the credit card number connected to your ID number.We also may combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.
During your stay at a Hotel
During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators.

We may also collect certain information as required by local laws (e.g. passport number). Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues). This stay specific information is stored in the property management system at the particular hotel where you stayed and is combined with information from previous visits that you have made.

In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel.

How do we store personal information?

Your Personal Information may be stored, used under local laws and may be accessed by the courts, law enforcement and national security authorities with or without notice to you.

At the Hotel or Resort
Bali Mandira stores Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information. Bali Mandira as manager of the property, may use your Personal Information to create a guest profile that is stored in our property management systems.

The stored guest profile information may include guest name, address, phone numbers, e-mail and credit card number. The guest profile may also include certain information regarding your service preferences.
In Our Marketing Databases
Bali Mandira of maintains databases of Guest and Owner information which are used for marketing, promotional and research purposes.

Guests and Owners will only receive such information if they have provided permission on their hotel registration form, on Bali Mandira web site, or in some other form. Any information sent provides a clear notice of how to discontinue receiving promotional materials.

How long is my Personal Information retained?

How will I know if there are changes to this Policy?

How can you opt out of direct marketing?

If you do not wish to receive direct marketing communications from us or would like to withdraw your consent:

Please follow the ‘opt-out’ or ‘unsubscribe’ instruction in that communication or on our website.
We mainly communicate with your through email, if you wish to unsubscribe the direct marketing communicate, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost.
email us at info@balimandira.com and provide your name, e-mail address and postal address and information about the direct marketing communication you no longer wish to receive.

Questions about the privacy and security

Number of Room

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*Maximum occupancy is ranging from 1 to 4 persons per room (including children)
subject to room type of your choice

Modify / Cancel Reservation

Number of Room

Adult (s)

Child (s)

Adult (s)

Child (s)

Adult (s)

Child (s)

Adult (s)

Child (s)

Adult (s)

Child (s)

*Maximum occupancy is ranging from 1 to 4 persons per room
(including children) subject to room type of your choice

Modify / Cancel Reservation

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